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​Workplace Communication: Mastering Difficult Conversations and Building Positive Relationships

Effective communication is a fundamental skill that is essential for success in the workplace. This course is designed to help attendees develop their communication skills and learn how to manage difficult conversations, build positive relationships, and have a positive influence on others in the workplace. The course will incorporate a mix of instructional methods, including lectures, case studies, role-playing exercises, and group discussions.

Below are suggested areas that can be covered in a communication workshop. As with all Kōwhai workshops we select aspects of the programme outline to suit the individual organisation needs

I. Introduction

  • Purpose of the course

  • Overview of the importance of effective communication in the workplace

 

II. Fundamentals of Effective Communication

  • The communication process

  • Understanding communication styles

  • Barriers to effective communication

  • Active listening and questioning skills

  • Nonverbal communication

 

III. Managing Difficult Conversations

  • Recognising and addressing difficult conversations

  • Strategies for managing emotions during difficult conversations

  • Techniques for resolving conflicts and reaching agreements

  • Communicating with difficult people

 

IV. Building Positive Relationships

  • Building trust and rapport

  • Empathy and emotional intelligence

  • Respecting differences and diversity

  • Effective feedback techniques

  • Coaching and mentoring for success

 

V. Building Positive Influence

  • Developing a personal brand

  • Understanding power and influence in the workplace

  • Strategies for building positive influence and impact on others

  • Networking and relationship building

 

VI. Building and Delivering Effective Presentations

  • Developing a clear and compelling message

  • Engaging an audience

  • Creating effective visuals and slides

  • Handling questions and feedback

 

VII. Practice Communication Scenarios

  • Role-playing exercises to practice communication skills

  • Peer feedback and evaluation

 

VIII. Measuring and Tracking Communication Success

  • Tools for measuring and tracking communication success

  • Developing a plan to continue improving communication skills over time

 

IX. Conclusion

  • Summary of key takeaways

  • Action planning for improving communication skills in the workplace

The course will start by covering the fundamentals of effective communication. Attendees will learn about the communication process, communication styles, barriers to effective communication, active listening and questioning skills, and nonverbal communication. Understanding these fundamentals is essential for developing effective communication skills.

Managing difficult conversations is an important part of effective communication. Attendees will learn how to recognize and address difficult conversations, strategies for managing emotions during difficult conversations, techniques for resolving conflicts and reaching agreements, and communicating with difficult people. Developing these skills will help attendees to navigate challenging conversations and to communicate more effectively in the workplace.

Developing positive relationships is a critical part of effective communication. Attendees will learn how to build trust and rapport, empathy and emotional intelligence, respect differences and diversity, effective feedback techniques, coaching and mentoring for success, and more. Developing positive relationships is essential for building a successful career and achieving professional goals.

Building positive influence is another key part of effective communication. Attendees will learn how to develop a personal brand, understand power and influence in the workplace, strategies for building positive influence and impact on others, networking and relationship building. Developing these skills will help attendees to build their personal brand and increase their influence in the workplace.

The course will also cover building and delivering effective presentations. Attendees will learn how to develop a clear and compelling message, engaging an audience, creating effective visuals and slides, handling questions and feedback, and more. These skills are essential for anyone who needs to deliver presentations in the workplace.

The course will also include practice communication scenarios. Attendees will engage in role-playing exercises to practice communication skills, receive peer feedback and evaluation. This will help attendees to put their new communication skills into practice in a supportive and non-judgmental environment.

Finally, the course will cover tools for measuring and tracking communication success, and developing a plan to continue improving communication skills over time. By the end of the course, attendees will have a strong foundation in communication skills and the confidence to apply those skills to enhance their professional success. The course will include individual coaching sessions with the instructor to help attendees develop their personal communication plans and address any specific communication challenges they may face in the workplace.

At Kōwhai Therapeutic Services we work with clients across New Zealand with our office based in Wellington

Contact Information

Opening hours: Monday - Friday, 9.00 am - 7.00 pm

Phone number: 0273652568

Email:  office@kowhaitherapeuticservices.com

Address: 32 Somes Crescent, Newlands, Wellington 6037, New Zealand

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